Shipping Policy
At EON Meditech AU PTY. LTD., we are committed to delivering your orders safely, efficiently, and transparently across Australia. This Shipping Policy outlines how orders are processed, dispatched, and delivered, and explains your rights under applicable Australian consumer laws.
Shipping Coverage
We currently ship across Australia, including metropolitan, regional, and selected remote locations. Delivery availability may vary depending on your postcode, courier coverage, and product type.
For international shipping inquiries, please contact our customer support team before placing your order.
Order Processing
Orders are generally processed within 1–2 business days after payment confirmation.
Orders placed on weekends, public holidays, or outside business hours will be processed on the next business day.
Please note that processing times may vary during peak periods, product launches, stock updates, or public holiday seasons.
Shipping Timeframes
Estimated delivery times within Australia:
- Metro Areas: 2–5 business days
- Regional Areas: 3–7 business days
- Remote Areas: 5–10 business days
These delivery estimates are provided as guidance only and may vary due to courier operations, weather conditions, public holidays, or circumstances outside our control.
If we become aware of any significant delays, we will communicate updates as soon as reasonably possible. Under Australian Consumer Law, products must be supplied within the agreed timeframe, or within a reasonable time where no timeframe is specified.
Shipping Charges
Shipping costs are calculated at checkout based on:
- Delivery location
- Package size and weight
- Order quantity
- Shipping method selected
Any applicable shipping fees will be clearly displayed before payment is completed.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.
Tracking updates are provided by our courier partners and may take time to appear after dispatch.
Delivery Requirements
Certain medical products may require:
- Signature on delivery
- Delivery to a business or clinical address
- Additional verification for bulk or institutional orders
If delivery instructions are provided by the customer, we will make reasonable efforts to share them with the delivery carrier, but delivery outcomes remain subject to courier procedures.
Damaged, Lost, or Delayed Deliveries
If your order arrives damaged, appears incomplete, or has not arrived within the expected delivery timeframe, please contact us promptly.
Under Australian Consumer Law, if goods are not supplied as promised, or are lost or damaged during delivery, customers may be entitled to an appropriate remedy depending on the circumstances.
To assist with investigation, we may request:
- Order number
- Delivery address
- Photos of damaged packaging or products (if applicable)
- Description of the issue
Incorrect Delivery Information
Customers are responsible for ensuring shipping details are accurate at checkout.
We are not responsible for delays or delivery issues caused by incorrect, incomplete, or outdated shipping information provided by the customer.
Additional shipping charges may apply if an order needs to be redirected or reshipped.
Consumer Rights
Nothing in this Shipping Policy excludes, limits, or modifies any rights you may have under the Australian Consumer Law (ACL).
Your statutory consumer guarantees continue to apply to all eligible purchases made through our website. Under the ACL, these rights cannot be excluded by business policies.
Need Assistance?
If you have questions regarding your shipment, order status, or delivery support, please contact our customer support team through our Contact Us page.
